FAQ
The Answers You Need
SHIPPING
All items will be shipped by Australia Post in 3-5 business days. All shipments Australia wide have a flat fee. International shipping will vary in costs, depending on what country the item(s) are being sent to. All parcels will be provided with a tracking code sent to your provided email.Â
We hope that as Lead Walks 4 Paws grows, we can begin to offer same day shipping, so stay tuned!
RETURNS
We understand at Lead Walks 4 Paws that not everything goes smoothly! We are happy to exchange or provide a refund for items that are faulty or have been damaged during shipment. Any items that have been worn, this becomes void due to health and safety. We will require photos of damaged goods to better support your claim. Any refunds due to change of mind will incur shipping at your own cost. Cost of shipping due to faulty or damaged items, will be refunded into your account once we have received item back.
HOW DID YOU START?
Our founder Shaylee grew tired of trying to find nice leads for her two dogs. She found that they were either bland or didn't have enough length and durability for all of them to go on comfortable walks/hikes. So, she started researching and drafting ideas for a multifunctional lead and dog accessories - the rest is only beginning! Our Founder has been testing our leads for over 6 months to see how they would handle and now they're ready to be shared with the world! We are now onto our next test of creating a harness that can be used for multiple breeds of dogs.